Tofaş Akademi

The AirBnB of Corporate Learning: a Social Learning Marketplace

Head of Learning & Development at Swisscom Enterprise Customers One year ago we launched the AirBnB of Corporate Learning: a Social Learning Marketplace where employees learn and teach each other for...

Employee Generated Training Content Delivers Bigger Impact

Since 1st June 2017 at Swisscom Enterprise Customer, we switched from a top down L&D content generated approach to a social learning marketplace. In other words: our nearly 5000 employees conceptualise...

The Do’s and Don’ts of Designing Chatbot Conversations

As organizations continue to automate their sales and customer service functions to reduce costs without damaging the customer experience, chatbots, or technology-fueled virtual assistants, have become a...

Category - LEARNING TECHNOLOGY

Employee Generated Training Content Delivers Bigger Impact

Since 1st June 2017 at Swisscom Enterprise Customer, we switched from a top down L&D content generated approach to a social learning marketplace. In other words: our nearly 5000 employees conceptualise, create and...

21 Eylül 2018
7 min read

The Do’s and Don’ts of Designing Chatbot Conversations

As organizations continue to automate their sales and customer service functions to reduce costs without damaging the customer experience, chatbots, or technology-fueled virtual assistants, have become a critical...

28 Ağustos 2018
5 min read